Category Archives: Learning

Out with old, in with the new

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2012Well the first week of a shiny new year has flown by and I thought I’d reflect on my last year’s goals. I didn’t do too badly considering…

My plan to get back into my archery unfortunately didn’t materialise which also meant my plans for a more work/life balance wasn’t quite achieved. However, considering my blogging and professional development are all done in my own time, I’m fairly happy with my achievement. OK’ I didn’t always make my plan of a weekly post but I’ve averaged 3.5 posts a month which isn’t bad.

The last three months of 2011 saw me completely drop off the social media planet. I really can’t put my finger on why. I think I just burnt myself out with the social media scene. My official professional work became more hectic than usual and seeped into my own time (probably a familiar story to others out there) that I found myself abandoning my extra curricular investigations in the world of online learning and learning technologies. My iPhone became a tool for making calls, checking e-mails and taking photos of my beautiful new niece. My iPad started to gather dust on the coffee table. Its only outing a trip to Thailand where it was as invaluable as a Swiss army knife (but that’s another story entirely).I start 2012 with renewed motivation. I’ve made a promise to myself to get back on track and continue with those resolutions I made last year. But in addition I’ve made a promise to myself to make time just for me. After all, as the saying goes, ‘all work and no play makes Jack a dull boy’. And that’s exactly how I felt when I saw out 2011.

With a new year it’s time for a new and more positive outlook professionally too . What changes would I like to see in the year ahead in my profession? I’d like to see more emphasis on how people really learn and less about counting those bums on seats – virtual or otherwise. I’d like to see more acceptance of social tools for learning and working. I’d like to see more effort being put into what makes effective learning online. I’d like to see more asynchronous learning being the norm. I’d like to see more use of learning and collaborating in live online environments when live discussion is considered valuable. I’d like to see face to face interaction used efficiently and when most appropriate and I’d like to see more Learning and Development professionals grab the virtual bull by the horns and start adding to their skills to ensure learning online is as effective as learning in well designed classroom events. Am I expecting too much? It might be easier than you think.

Here’s to a successful 2012.

How do we ensure competency?

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Is training really the answer?

I’ve just watched Craig Taylor’s excellent Pecha Kucha ‘Using technology to enhance an assess-train-assess approach’ in which he shares examples of how assessing competency levels before automatically mandating everyone attend the same annual refresher has had a positive impact on business.

When I hear people talking about the need to design a course here may be some reasoning behind it:

a) there is an update
b) compliance -staff are required to attend refresher training every year whether they need it or not
c) there’s some new approaches to working practise

However, before you automatically go through the usual motions and go down the ‘we’ve got to design a new course’ why not ask yourself the following questions:

How much do they know already?

How often would they carry out that work?

and the biggie…. What REALLY tells you whether they are competent or not?

Why do we insist on putting everyone, no matter how experienced they are in the subject, through a course before establishing whether they actually need it? Even when the instructional design is top notch including relevant task based interactive activities, it’s a waste of resources and staff time if they already know the subject matter and are applying successfully. Of course we need to maintain quality and adhere to legal requirements but is herding us all through one-size-fits-all courses the most efficient or, indeed, effective way of doing this?

It seems we often pay more attention to recording ‘bums on seats’ – virtual or otherwise instead of establishing the quality of work performance. So our workforce are all too often taken off their important jobs and attend compulsory training where there is limited flexibility in what they can choose to do. There is a simple, logical and very effective solution – assessments not courses.

As I said in a comment to Ryan Tracy’s blog post ‘online courses must die‘ “why force individuals to go through the same mandatory content year after year when all they may need is a yearly, skills based assessment. If that assessment highlight skills gaps then a more flexible learning programme will make sure individuals learn only what they need not what they don’t”

Now I’m not saying that we’ll never need formal courses ever again. This would be rediculous and untrue. Besides, I’d be talking my way out of a job if I do that. There are many reasons why someone will need formal courses. But before we decide, we do need to be more analytical before designing how to facilitate our workforce’s learning paths. Yes, it may mean more hard work gathering all the information you’ll need. Yes, it will mean we would need to encourage ownership of learning more to the individuals themselves and help them develop their meta-cognitive skills. And yes, it will mean L&D professionals would then become more cultivators of learning.

When reflecting on why this ‘herding’ approach occurs so frequently, I was reminded of a conversation I had recently around the reluctance in considering just assessing staff to prove competence before deciding whether anyone needed more formal training. It appears it all boiled down to the quality of the assessment – or rather the poor quality of the assessment. This meant that everyone had to be forced to attend the same training course to make sure the content was covered (not I didn’t say learned) and which could be tracked for statistical purposes and to prove attendance.  Now, correct me if I’m wrong but the whole point of an assessment is to test whether a person is competent in the subject matter.

If you spend the valuable time and effort in creating great learning programmes, whether they are formal courses or a collection of learning nuggets on-demand, the only way learning can be confirmed is by completing an assessed activity.  If that assessment can easily be ‘guessed’, then the learner doesn’t have to use any problem solving techniques to analyse and apply.  If you honestly have little confidence in the assessment at the end of a learning programme, of course you won’t want to put it out there on its own.  It will about as much use as a chocolate  teapot!

We’ve often discussed what makes good learning, ‘e’ or otherwise. What now begs the question is “what is good assessment?”

The New Learning Architect – A review

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On 7th January, Clive Shepherd announced the advent of his new book The New Learning Architect. I waited impatiently for it’s arrival later that month and promised a review. I wasn’t disappointed – not that I thought I would be – and dipped in and out of it when time allowed. This didn’t do it justice and before writing the review, needed to give myself dedicated time to read it all through in a shorter time. Even now, I know I’ll enjoy reading it all over again and still take more away.

Clive Shepherd, author of The Blended Learning Cookbook, is a consultant in learning technologies and their application in the workplace.

I reviewed his Blended Learning Cookbook 2nd edition where I predicted that his new work would likely take blended learning to a new dimension. Boy did it ever!

Clive starts explaining why a ‘learning architect’. “An architect is someone who creates the plans from which others build” and likens a learning architect to that of a building architect. Building Architects designs “environments for living” whereas the learning architect designs “environments for learning”. Although they wouldn’t necessarily become involved in building the environment they would have to have detailed knowledge of current research to design suitable and safe environments. Not only will they have to meet the brief but consider the needs of the inhabitants. Clive affirms what it really means to be a learning architect. We hear of the responsibility they have to advise and consult with the client on what would be most appropriate, drawing on their expertise in adult learning theories, brain science and learning technologies. Learning architects, he says, are not order takers – order takers are builders not architects.

The New Learning Architect reflects on how there has been a battle between delivery options in the past where you either had to choose between one or the other e.g. classroom v eLearning; formal v informal and people were firmly footed in one or other of those camps. What this book clarifies is that there is no need to choose sides. Each would work with not against the other where appropriate and towards one goal. It is the learning architect’s role to establish, based on the situation, how these options would work together.

Clive investigates when formal learning interventions are more or less appropriate and under what circumstances the learners can take more responsibility for their own continued professional development. We also see how we can provide opportunities for them to become more self-directed and independent. He goes on to explore the various contexts in which learning will occur:

experiential
on demand
non-formal
formal

The book also explores why it’s important to look at these contexts from two perspectives – top down (directed from the organisation) and bottom up (directed from the individuals) and why there is a place for both perspectives in learning at work. This book will guide you to establish what types of learning contexts will be suitable for your particular requirements, what types of top down or bottom up approaches to consider.

Whole chapters are dedicated to each of the four learning contexts in which Clive provides examples of various learning activities and media tools, when they are best used and when to avoid them. He also explores them from each perspective.

Clive discusses how important it is for people to be motivated to learn and that when breaking down the barriers to access resources, people will learn when the need arises. We also hear that it’s down to the good design of the instructional methods rather than the delivery medium that will ensure success.

In a recent article in the eLearning Age about the 70,20,10 rule, John Helmer calls for a template or a model to help L&D professional implement informal learning and until there is one, informal learning will be more style than substance. Well, The New Learning Architect does just that. Here L&D professionals can take Clive’s four contexts for learning together with his explanation of top down and bottom up approaches as that model.

So who is this book for? Well, I would recommend this book to anyone who is remotely interested in improving results and investing in the development of a workforce whether a large multi-national or small business.

I recommend this book to all those senior managers and CEOs who call for courses (eLearning or otherwise) as panaceas. This book will help you establish whether there really is a formal training need and help you seek advice from your learning and development professionals so that the most effective and efficient solution to a business need is put in place.

If you are a more experienced learning and development professional; if you have benefited from the Blended Learning Cookbook and already implemented some successful blended courses, this book will guide you beyond training and help you take learning into the workplace. It will help you explore and employ informal and social learning methods. It might also encourage you become more architect than builder by advising rather than taking orders from those who don’t know any better.

And if you are new to learning and development then this book will be a welcome guide taking you through the different learning contexts and providing your with lots of examples and case studies.

The New Learning Architect is available on Kindle and from Lulu. Oh and Onlignment will be reviewing individual chapters inviting open discussion too. It’s probably the cost of a couple of drinks or a cinema ticket but could be worth £1000s in improved results.